Refund / Cancellation Policy
This Refund / Cancellation Policy is intended to provide clear notice to donors, payment processors, and card issuers regarding how payment reversals, duplicate charges, unauthorized transactions, and requests for cancellation are handled on the Israel Assistance Fund website.
1. Contributions vs. Commercial Purchases
Unless a checkout page expressly states that a payment is for a separately described service or item, charges submitted through this website are treated as voluntary contributions and not as purchases of consumer goods or services. No goods or services are provided in exchange for a standard contribution.
2. Duplicate or Accidental Charges
If you believe you submitted the same contribution more than once in error, contact us promptly at urgent@israelassistancefund.com. After reasonable review, verified duplicate transactions may be reversed or refunded to the original payment method where feasible.
3. Unauthorized or Fraudulent Transactions
If you believe a payment was unauthorized, notify both your payment provider and us as soon as possible. We may request basic information reasonably necessary to review the matter, cooperate with the processor, and determine whether the transaction should be refunded, contested, or escalated for fraud review.
4. Requested Cancellations Before Processing
If a contribution request has been initiated but has not yet successfully settled, it may be possible to cancel the transaction. Once the payment has been successfully authorized and processed, cancellation may no longer be possible.
5. General Refund Position for Voluntary Contributions
Except for duplicate charges, confirmed unauthorized use, clear processing error, or circumstances where refund is required by applicable law, voluntary contributions are generally non-refundable once processed. This is because contributions may be relied upon for current or planned humanitarian support activities, operational commitments, fraud controls, reserve planning, or processor settlement obligations.
6. Exceptional Refunds
We reserve the right, but not the obligation, to issue a discretionary refund in unusual circumstances where doing so is consistent with law, processor requirements, and prudent administration. The existence of one discretionary refund does not create an obligation to issue future refunds in similar cases.
7. Timeframe for Review
Refund requests should be submitted as soon as possible after the transaction date and should include the payer name, email used at checkout, date, amount, and a brief explanation. We aim to review legitimate requests within a reasonable period, but timing may vary depending on processor response times, banking systems, fraud checks, and the completeness of the information provided.
8. Refund Method
Approved refunds, if any, will generally be issued back to the original payment method where technically possible. We do not guarantee instant availability of refunded funds because posting times depend on card networks, payment processors, and financial institutions.
9. Chargebacks and Payment Disputes
Before initiating a chargeback, please contact us so we can attempt to address the issue directly. We reserve the right to provide processors and card issuers with relevant records, policy pages, transaction metadata, and communication history when responding to chargebacks or payment disputes.
10. No Cash Refunds or Alternate Payout Methods
We do not issue refunds in cash and generally do not send refund amounts to a different card, bank account, wallet, or individual than the original payer absent a legal requirement or processor instruction.
11. Contact for Refund Questions
All refund, cancellation, duplicate-charge, and transaction-support inquiries should be sent to urgent@israelassistancefund.com.